General conditions


 

Business hours Planet Costa Dorada

Monday to Friday from 9 am to 7pm. Saturday from 10am to 2pm. 

40% of the total stay will be paid at the moment of the booking confirmation.

Arrival

The Keys Collection will be on Planet Costa Dorada Headquarters, located in Vilaseca, Rambla de Catalunya 24. Schedule: From 5pm to 8pm. Arrivals after 8pm supplement €80. We can’t guarantee the availability of the apartment before these hours. We can provide you with a suitcase storage service, so you can start enjoying your holiday. Very important! If you can’t arrive before 8:00 p.m. you have to inform us when you make your reservation. If the arrival time changes after you have made your reservation, or if there is any delay on the same day, you must notify us as soon as possible. We will never accept an arrival later than 00.00 pm. (midnight).

Check-in 

Maximum up to 3 days before your arrival at Planet Costa Dorada, you must validate all occupant’s data through our Online Check-in service. It is compulsory in order to receive the keys of your accommodation.

 

On your arrival to Planet Costa Dorada office, you will have to: 1 – Give us your booking voucher. 2 - We will identify all occupants. The law requires that all hosts are properly identified, which requires us to identify each occupant, including children. Only Passports or National Identity Cards' are accepted. Driving licenses are not accepted. We remind you that for a group, only the owner or responsible has to be present at the reception, and we only accept a single payment. 3 – Pay the remaining cash related to the booking and the deposit. 4 – Sign the contract and the conditions of the booking. 5 - We will deliver you 2 sets of keys with a map, which shows you how to arrive to the accommodation. Remember that for every person above 16 years, you must pay the Catalonia touristic tax which is €1 per person and night, with a maximum of 7 days.

Check-out

The accommodations will be abandoned the day of departure between before 10:00 a.m.

Deposits

There are 4 types of deposits; according to the type of accommodation where you will stay (the amounts are between €210 and €1000). The deposit that you will have to pay is the same that figures when you made the booking.

The payment and refund of the security deposit will be made by credit card. The deposit will be returned after our staff check the apartment and provide no damage has been caused in the housing and are in the same state it was delivered. In the accommodations where pets are allowed and the presence of the same has been approved by a special permission will be €40.

Planet Costa Dorada offers the following hotel services:

Front-desk and full-time service.
Luggage office
Laundry service
Catering services

Conduct in the housing

Our accommodations are located inside residential buildings and so in addition to the following general rules shall be observed all the rules established by each community.

  • Rest hours are from 10:00 p.m. to 10: 00 a.m. During this timetable is prohibited any kind of noise or music.

  • Use of water and electricity should be measured and rational. If you exceed the limit set: electricity 150kw/week and water 5m3/week, you should pay €1 per kw or €5 per m3 and the amounts will be charge on the deposit.

  • When air conditioning is on, the doors and windows must be closed.

  • It’s forbidden to hang / lay towels or other objects on the railing of the balcony.

  • If your accommodation has parking must park only in the place indicated by Planet Costa Dorada.

  • The pool timetable is marked by each community. It usually is from 10:00 a.m. to 9:00 p.m.

  • In community pools or in private pools as in villas is required to get a shower before using them. Shampoo, soaps and other products are not allowed in the pool / shower.

  • All kinds of violent games (balls, blades, disks...) are prohibited. You also can’t use any floats devices in the pool.

  • You can’t stick objects like umbrellas, awnings, tarpaulins etc… in the grass/garden.

  • Children must always be accompanied by their parents and always under their responsibility. In case of accidents Planet Gold Mediterranean will never be liable.

The contract holder will be responsible for the proper conduct of all occupants. By signing the check-in the holder accepts these conditions. If any of the occupants of the accommodation will not behave correctly and properly, Planet Costa Dorada have the right to evict immediately, no matter at what time of day or night, to all occupants of the property without the right to future claims or any type of compensation.

Neither Planet Costa Dorada nor the owner assumes responsibility for any damages, direct or indirect, that may occur as a result of improper handling of customers, including, without limitations, lost due to fire, thefts, accidents or other types of damage. The violation of any of the above rules will lead to the loss of the paid rent and the deposit.

Booking an accommodation with Planet Costa Dorada implies full and unconditional acceptance of these terms and conditions, as well as the jurisdiction of the local courts, expressly renouncing their own jurisdiction, in case it is different than the local one.

Occupancy

Maximum occupancy for each property can never exceed the expressly authorized by Planet Costa Dorada.

 

Cancellation conditions:

 

• If the cancellation is made 30 days before the arrival date, Planet Costa Dorada will retain 50% of the prepaid amount received as reservation.

 

• If the cancellation is made less than 30 days before the arrival date, Planet Costa Dorada will retain 100% of the prepaid amount as reservation.

 

• To formalize a booking cancellation, you must send an email to reservas@planetcostadorada.com confirming that you want to cancel the reservation.

 

Modifications:

After booking confirmation, modifications can be made as far as possible. Management fee will apply €50 and difference in rates. Changes in bookings with special rate accommodations are not allowed, only the person responsible for the Reservation can make changes and always in writing.

Reclaims

Our goal is to provide all the necessary elements to enjoy your holiday and if there is a problem or deficiency of any kind, please let us know to resolve it as soon as possible. Claims made to Planet Costa Dorada after the day of departure will not be met in any case because we understand that you agree with your accommodation and decide to remain there. If during the rental period any fault should occur in the facilities and / or equipment leased apartment, you must immediately notify to Planet Costa Dorada the problem, and shall proceed in the best and fastest possible way to solve the problem. For this purpose the tenants authorizes the Planet Costa Dorada to enter the house in their presence and in their absence, with the technical staff required in each case and perform all actions that are necessary aiming for the elimination of the breakdown. The tenant accepts these conditions and agrees not to submit a complaint to the lessor for damages that that could cause the spontaneous or accidental breakdowns that may occur during your stay in the apartment. Replacement or cancellation by Planet Costa Dorada: In case of force majeure (caused by water, war, fire, etc...) Planet Costa Dorada will replace the booked accommodation for another with similar o better characteristics, depending on availability, or cancel the contract, reimbursing the total amount paid.

PLANET COSTA DORADA WILL BE NOT CONSIDERED RESPONSIBLE FOR THE FOLLOWING:

  • Negligence or omission of third party services and attributable to them.

  • Theft, damage or destruction caused by others.

  • Fire, explosion, flood or electric outage.

  • Works close to the property.

PLANET GOLD MEDITERRANEAN S.L. Rambla Catalunya, 2443480 - VILA-SECA