Below you'll find answers to EVERYTHING you need to know before BOOKING.
Have any other questions?
Contact us, and we’ll be happy to help! 😊
Our office is at Rambla Catalunya 24, Vilaseca, 43480, Tarragona.
By phone: +34 977 395 854
By email: info@planetcostadorada.com
Fill in the contact form.
- Low Season (October to May) - Monday to Friday: 9:30 am to 1:30 pm and 4:00 pm to 7:00 pm. Saturday: 9:00 a.m. to 2:00 p.m.
- High Season (June to September) - Monday to Sunday: 9:30 am to 1:30 pm and 4:00 pm to 8:00 pm.
Select your destination, dates, and the number of adults and children using the main search bar, then click SEARCH.
You’ll see all available accommodations for your selected dates. For a more refined search, you can use filters on the left-hand side.
Children between 0 and 16 years are considered as "children".
From 17 years onwards, they are considered adults.
You can reserve in just 4 simple steps:
- Click the blue “Reserve” button on the right-hand side of the page.
- Fill in the booking form with your personal details.
- Select your payment method.
- Click the blue “Reserve” button.
That's it! Check your email inbox for the confirmation.
- By credit/debit card through our secure online payment gateway. This is the fastest way to confirm your booking.
- By bank transfer. Once you make your reservation, you will receive an email with Planet Costa Dorada's bank details. Please send the payment receipt within 4 days. This will prevent automatic cancellation of your booking, and any related fees and charges.
The remaining balance should be paid 1 week before arrival.
You will receive an automatic reminder with the necessary instructions.
If you want to pay earlier, contact us, and we will provide the necessary information.
Email us at reservas@planetcostadorada.com, and we’ll send you the invoice via email.
- €25 administration fee per booking.
- Catalonia tourist tax: €1.10 per person per night (up to a maximum of 7 nights). Excludes those under 17 years old.
Yes. A deposit is required, payable by credit card and refundable between 7 and 10 days after checkout. This will depend on your bank, and once the accommodation has been inspected.
The deposit amount ranges from €210 to €1,000 depending on the type of accommodation. You can find the exact amount in the accommodation’s description.
As with the second payment, you will receive an automatic reminder to make the payment.
Email us at reservas@planetcostadorada.com.
Only the reservation holder can request a modification, and it must be done before the free cancellation period ends.
All modifications are subject to availability and must be accepted and authorized by Planet Costa Dorada.
Bookings with special rates or offers cannot be modified, and any rate differences must be paid if applicable.
All bookings can be canceled free of charge.
You will receive a full refund (except for the €25 administration fee) as long as you cancel before the end of the free cancellation period.
As a general rule, cancellation conditions are as follows:
Low season:
Apartments - Free cancellation up to 5 days before arrival.
Houses and villas - Free cancellation up to 14 days before arrival.
High season:
Apartments - Free cancellation up to 14 days before arrival.
Houses and villas - Free cancellation up to 30 days before arrival.
IMPORTANT: Check the specific rate conditions of each accommodation to ensure you do not miss the cancellation deadline.
Planet Costa Dorada assumes no responsibility for potential losses due to missing identity documents, passports, visas, or other required travel documentation. It is your responsibility to obtain the necessary documents for your trip.
Generally, the minimum stay is 4 nights, though it may vary by property. We offer stays as short as 1 or 2 nights, depending on the season.
Generally, we do not accept bookings from groups of young people under 25. However, some properties do allow it. Check the property description or contact us by email at info@planetcostadorada.com.
Yes, as long as you book a pet-friendly accommodation.
Most of our accommodations are pet-friendly. Use the “pet” filter in the search bar to find them.
There’s a supplement of €10/night (applicable to the first 7 nights). You must indicate this at the time of booking.
Check-in is available from 5:00 pm.
Checkout is by 10:00 am. This allows time to clean and prepare the accommodation for the next guest.
If you need a late checkout, it may be available in some cases (subject to availability and an additional fee). Ask at reception upon arrival.
Keys can be collected at our central office located at:
Rambla Catalunya 24, Vilaseca, 43480
From 5:00 pm until 7:00 pm (September to May).
Until 8:00 pm (June to August).
If you arrive after these hours, keys can be collected from a security box outside the office, for an additional fee of €80.
Some accommodations offer self-check-in. This information will be provided in the booking confirmation.
Keys will only be provided in the security box if you have completed the online check-in, paid in full, and the deposit has been paid.
Check-in is done exclusively online. You can access the online check-in form here.
1 week before arrival, you will receive an email with all the instructions.
Make sure you have the details of all guests, a credit/debit card, or bank transfer information ready to pay the remaining balance, deposit, and tourist tax.
Only in exceptional cases, with a fee of €30 per person.
Please note that checking in at the reception may require a wait of over an hour after a long journey.
We respect the privacy and security of our property owners. Therefore, the full address is kept private until your booking is confirmed.
Once confirmed, you will receive the full address in the booking confirmation.
The price includes all utilities: electricity, gas, and water. As long as consumption is reasonable.
Towels and bed linen are provided. (1 bath towel per person and bed linen).
For stays of 14 nights or more, there is a free linen change every 7 days.
The kitchen is fully equipped with utensils: pans, pots, plates, glasses, and cutlery.
No tablecloths, napkins, or kitchen towels are provided.
Additional services are detailed in the property description. Please review it before arrival.
No. Towels and bed linen are provided (1 bath towel per person and bed linen).
For stays of 14 nights or more, there is a free linen change every 7 days.
Yes, all our accommodations have free Wi-Fi.
Many of our accommodations include a parking space. Check the property description to see if yours is one of them.